- You are not
required by law to get
more than one
estimate.
- You may have the
shop of your choice make
the repairs. You are not
required to use a
shop selected by a claims
adjuster. However, you are
required by your policy to allow
your insurance company a reasonable
amount of time to inspect the
damages prior to repairing
them.
- Your insurance company wants your
vehicle properly repaired
and you to be completely
satisfied with their claim
service. You have specific rights and
obligations that you should be aware of.
Review your policy.
Understand your
rights.
- If an agreement cannot be reached
between your insurance
company and the repair
shop, your policy has an
"Appraisal Clause" whereby
an independent appraiser
can be called in to help resolve the
matter.
- Only you,
the owner, can
authorize repairs on your
vehicle.
- Repair estimates will
vary. A lower estimate may
not include necessary things such
as front or rear wheel
alignments, re-aiming your
headlamps, etc. It's your car,
make sure it's repaired to your
satisfaction.
- Sign releases only when
the repairs have been completed to your
satisfaction.
- The vehicle is being
repaired for YOU, the owner.
You will be required to pay for the
repairs upon completion. To avoid
delays, it will be up to
you to secure payment from your
insurance company along with any necessary
endorsements from lien
holders.
- Our shop stands ready to
assist you in any of these
matters. We will work closely with
you to minimize your inconvenience
and maximize your satisfaction. This we
pledge to you.
Aftermarket parts and quality of repairs:
Watch this video for important information on aftermarket parts, click Here.
Startling Vehicle Safety Information Video, click here.
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